Shipping Policy
Every watch ships fully insured for its full value, with a signature required on delivery, at no cost to you — anywhere in the world.
Despatch times
Orders settled and cleared before 2pm Central Time ship the same business day. Anything clearing after that goes out the following morning. We do not despatch on Sundays or US public holidays.
Because settlement is by Zelle, bank wire or cryptocurrency, the clock starts when the funds actually arrive with us — not when the order is placed. Your specialist will confirm the moment they clear.
What delivery costs
Nothing. Shipping and full-value insurance are included in the price of every watch, domestically and internationally. There is no shipping calculator at checkout because there is nothing to calculate.
How it ships
- Fully insured for the complete purchase price, door to door
- Signature required on delivery — we never authorise a parcel to be left
- Discreet outer packaging with no maker or dealer branding on the box
- Tracking sent to you by email as soon as the parcel is collected
Delivery times
- United States — next business day on most orders
- Canada and Mexico — two to four business days
- Europe and the United Kingdom — two to five business days
- Middle East, Asia and Australia — three to seven business days
- Everywhere else — your specialist will confirm before you settle
Customs clearance can add time on international shipments and is outside our control. We will keep you updated if a parcel is held.
Import duties and taxes
International buyers are responsible for any import duty, VAT, GST or customs charge levied in the destination country. These are collected by the carrier or customs authority, not by us, and they are not included in the price.
We declare the correct value on every shipment. We will not under-declare a watch, mark it as a gift, or describe it as anything other than what it is. Please do not ask us to — it invalidates the insurance and exposes you to seizure.
Delivery address
We ship to the billing address on your order. If you need it sent elsewhere, tell your specialist before you settle and we will verify the alternative address with you directly. We cannot redirect a parcel once it has been collected.
We do not ship to freight forwarders, PO boxes or mail-forwarding services. Insurance does not cover them.
If something goes wrong
If a parcel is lost, delayed or arrives damaged, contact us immediately on +1 (430) 368-1076 or contact@collectorschronos.com. Every shipment is insured for its full value and we handle the claim ourselves — you deal with us, not the carrier.
If the outer packaging looks tampered with, refuse the delivery and call us straight away. Do not sign for it.
Collection in person
You are welcome to collect from us in Austin, Texas by appointment, and to inspect the watch before you settle. Call +1 (430) 368-1076 to arrange a time.
Restricted destinations
We cannot ship to countries subject to US sanctions or export restrictions. If your destination is affected, your specialist will tell you before you settle and refund anything already sent.
Related policies
See also our payment and delivery page for settlement details, our returns policy, and our terms of sale.